As a manager, all you have to think about is whether a staff member can do the job according to the manual. With no human contact you don’t need to worry about personable staff. Before corona-shock, Japanese restaurants were suffering a labor shortage and initial hiring costs averaged at 50,000 to 70,000 JPY (approx. 470 to 650USD) for one part-time worker.
If they quit in a month, it would again cost 50,000 to 70,000 JPY (approx. 470 to 650USD) to hire another part-time worker.
In the future, as the customers return, Japanese restaurants will again suffer from a shortage of manpower, but adopting a system like Ichiran will mean that you can hire anyone regardless of age or gender.
Not to mention, some Japanese restaurants are hesitant to welcome foreign customers because of the language difficulties, but at Ichiran, it doesn’t matter because anyone can order using the order sheets without needing to speak.